GAUDON USA LLC, together with its parent Foshan Qiaohong New Materials Co., Ltd. (collectively, "GAUDON," "we," "our," or "us"), respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit gaudon.store (the "Site"), submit a form, request a sample, request a quote, or otherwise interact with us. By using the Site or submitting information to us, you agree to the practices described in this Policy.
1. Scope
This Policy applies to information collected through the Site and through related business activities such as trade shows, email correspondence, and phone calls. It does not apply to information collected by third parties on websites or services we do not control. Where we link to a third-party site, that party's privacy policy governs.
2. Information we collect
2.1 Information you provide
- Contact and account details: first and last name, company name, job title, email address, phone number, mailing address, and country.
- Quote and sample requests: products of interest, estimated volume, intended use, project type, business type, and shipping address.
- OEM and private-label inquiries: business information, projected order volumes, packaging requirements, certifications needed, and product specifications.
- Communications: the content of any message, attachment, or correspondence you send to us.
2.2 Information collected automatically
- Standard server logs (IP address, device and browser type, page URLs, referrer URL, and timestamps).
- Performance and analytics data through Vercel Analytics and, where enabled, Google Analytics 4.
- Cookies and similar technologies for session continuity, language preference, security, and basic analytics.
2.3 Information from third parties
We may receive information from authorized distributors, trade-show partners, lead databases, or social platforms when you have given those parties permission to share it with us.
3. How we use information
- To respond to inquiries, prepare quotes, and ship samples.
- To administer customer accounts, fulfill orders, invoice, and provide technical support.
- To improve our products, the Site, and our services, including analytics and product development.
- To send transactional communications and, with your consent, marketing communications.
- To detect, investigate, and prevent fraudulent or unauthorized activity.
- To comply with legal, regulatory, tax, and contractual obligations.
4. Legal bases for processing
Where the EU/UK GDPR or similar law applies, we process personal information on the following bases:
- Contract: to take steps at your request prior to entering a contract and to perform any contract.
- Legitimate interests: to operate, secure, and improve our business, where not overridden by your interests or rights.
- Consent: for marketing communications and for any optional cookies; you may withdraw consent at any time.
- Legal obligation: to comply with applicable laws and regulatory requirements.
5. How we share information
We do not sell your personal information. We share limited information only as described below:
- Service providers: CRM (Zoho), website hosting and analytics (Vercel), transactional email (EmailJS), payment processors, and shipping carriers. Each is bound by contractual data-protection terms and may use information only to perform services for us.
- Authorized distributors: when your inquiry is best handled by a regional distribution partner. We will tell you if we route an inquiry.
- Corporate transactions: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets.
- Legal authorities: when required by law, subpoena, court order, or to protect our rights, property, or the safety of others.
- With your consent or at your direction in any other case.
6. Cookies and similar technologies
We use a small number of cookies and similar technologies to operate the Site, remember your language preference, secure submissions, and measure performance. You can disable non-essential cookies through your browser settings. Disabling essential cookies may affect Site functionality.
7. Data retention
We retain personal information for as long as needed to fulfill the purposes described in this Policy, comply with legal and tax requirements, resolve disputes, and enforce our agreements. Lead and customer records are typically retained in our CRM for up to seven (7) years. Server logs are typically retained for ninety (90) days.
8. Data security
We use commercially reasonable technical and organizational safeguards, including TLS encryption in transit, encrypted credential storage, role-based access controls, and audit logging, to protect personal information. No online service is perfectly secure, and we cannot guarantee absolute security.
9. International data transfers
GAUDON is headquartered in Texas, USA, and our parent operates from Guangdong, China. Information you provide may be transferred to, processed in, and stored in the United States, China, and other jurisdictions where our service providers operate. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.
10. Your rights and choices
Depending on where you live, you may have the right to:
- Access, correct, or delete personal information we hold about you;
- Object to or restrict certain processing;
- Request portability of your data in a machine-readable format;
- Withdraw consent for marketing or other consent-based processing at any time;
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, email info@gaudon.store with the subject line "Privacy Request." We will respond within the time period required by applicable law.
11. California privacy rights
California residents have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"). These include the right to know, delete, correct, limit use of sensitive personal information, and opt out of "sales" or "sharing" of personal information. Categories of information we collect are described in Section 2 above; sources, purposes, and recipients are described in Sections 2, 3, and 5.
12. "Do not sell or share my personal information"
GAUDON does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising. If you are a California resident and wish to confirm or restrict any specific processing, email info@gaudon.store with the subject line "Do Not Sell, California."
13. Children's privacy
The Site is intended for business users and is not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
14. Third-party links
The Site may contain links to third-party websites and embedded services (for example, Google Maps, social platforms, or YouTube). We do not control these third parties and are not responsible for their practices. Their privacy policies govern any information you provide to them.
15. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the Site or by email. Continued use of the Site after changes constitutes acceptance.
16. Contact us
Questions about this Policy or your personal information? Contact our team:
GAUDON USA LLC
Houston, TX 77036, USA
Email: info@gaudon.store
Phone: +1 (714) 251-6425
